SkyTech Solutions

SkyTech Solutions (operating as SkyTech Global) is a global Business Process Outsourcing (BPO) and outsourcing partner headquartered in Dhaka, Bangladesh. Despite the name suggesting a software firm, SkyTech is fundamentally a BPO company delivering human-AI hybrid operations: omnichannel customer care, smart back-office support, digital marketing, outbound sales, and B2B lead generation. Founded in 2013 with just 6 agents in a single room, it has grown into one of Bangladesh's recognized BPO leaders. The company reports 13 years of global operations, a 1000+ member workforce, 900+ organizations served, 300+ enterprise systems managed, and 120+ ongoing projects. Its evolution includes several milestones: BTRC permission and BACCO membership (2019), USA incorporation (2021), acquisition of Technmart BPO (a 100-seat call center, 2022), expansion to a 400-seat office (2022), recognition as a top Bangladesh BPO by Goodfirms and Clutch (2023), AI-enhanced BPO operations (2025), and Australia plus UAE incorporation (2026). SkyTech markets itself on ISO-aligned and PCI-aligned security frameworks, 92% automation-driven workforce efficiency, and 99.9% operational uptime. SkyTech now operates across Bangladesh, the United States, Australia, and the UAE, with plans to add 7,500 sq. ft. of office space and create 750+ new jobs. While the company is technology-enabled (CRM systems, workflow automation, AI tools), it is not a software product company; its core offering is outsourced operational services rather than software engineering. This distinction matters for talent-platform positioning.